At arenapl, your privacy is taken seriously. This Privacy Policy explains what personal data we collect from players in the Philippines, how we use and protect that data, and what rights you have over your information. Please read this document carefully before using the arenapl platform.
Six core commitments that define how arenapl handles your personal data.
arenapl uses industry-standard encryption and secure server infrastructure to protect all player data. Your personal and financial information is stored with the same care we apply to your winnings.
arenapl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information stays within the arenapl ecosystem and its trusted service partners only.
Filipino players on arenapl have the right to access, correct, and request deletion of their personal data, consistent with applicable Philippine data protection law and the arenapl data retention policy.
arenapl uses cookies and similar tracking technologies solely to improve platform performance and personalize your experience. You can manage cookie preferences through your browser settings at any time.
arenapl processes personal data in compliance with applicable Philippine data protection regulations. We maintain strict internal data governance policies to ensure ongoing compliance across all operations.
Have a privacy concern? arenapl's support team is available 24/7 to assist with data access requests, correction requests, and any questions about how your personal information is handled on the platform.
arenapl ("we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the arenapl platform (the "Platform"), accessible at arenapl.com. This Privacy Policy describes how arenapl collects, uses, stores, shares, and protects personal information in connection with the Platform and all related services.
This Privacy Policy applies to all users of the arenapl Platform, including registered players, prospective players who browse the Platform without registering, and any individual who contacts arenapl through our support channels. By accessing or using the arenapl Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This Privacy Policy should be read together with the arenapl Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of applicable data protection law, arenapl acts as the data controller in respect of personal data collected through the Platform. As data controller, arenapl determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you may contact arenapl's data protection team using the contact details provided in Section 14 of this Policy.
arenapl collects the following categories of personal data from players and Platform users:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communication, support, verification |
| Financial Data | GCash number, bank account details (BPI, BDO, Metrobank), transaction history | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system | Platform security, fraud detection, analytics |
| Usage Data | Games played, bets placed, session duration, login history | Platform improvement, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
arenapl does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law (for example, problem gambling self-exclusion records maintained for responsible gaming purposes).
arenapl collects personal data through the following means:
arenapl uses the personal data we collect for the following purposes:
arenapl processes your personal data on the following legal bases under applicable Philippine data protection law:
arenapl does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers engaged by arenapl are contractually required to process personal data only in accordance with arenapl's instructions and applicable data protection law. arenapl does not permit third-party service providers to use player data for their own independent purposes.
arenapl retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general rule, arenapl retains player account data for a minimum period of five (5) years following account closure, in accordance with applicable Philippine anti-money laundering regulations. Transaction records are retained for the period required by applicable financial regulations.
Where personal data is no longer required for any lawful purpose, arenapl will securely delete or anonymise such data in accordance with its internal data retention and disposal procedures.
arenapl implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While arenapl takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, arenapl will notify you and the relevant Philippine regulatory authority as required by applicable law.
The arenapl Platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse Platform usage, and support security functions. The following types of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for Platform operation, including login sessions and security functions | Session / Short-term |
| Performance | Collect anonymised data on how players use the Platform to help arenapl improve performance | Up to 12 months |
| Functional | Remember your preferences such as language, currency, and game settings | Up to 12 months |
| Targeting / Marketing | Used to deliver relevant arenapl promotions and offers based on your Platform activity | Up to 12 months |
You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the arenapl Platform. Disabling other cookie types will not prevent you from using the Platform but may limit certain personalisation features.
Subject to applicable Philippine data protection law, arenapl players have the following rights in respect of their personal data:
To exercise any of these rights, please contact arenapl's support team using the details in Section 14. arenapl will respond to all valid data rights requests within the timeframe required by applicable Philippine law. arenapl may need to verify your identity before processing a data rights request.
The arenapl Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. arenapl does not knowingly collect or process personal data from individuals under the age of 21.
If arenapl becomes aware that personal data has been collected from an individual under the age of 21, arenapl will take immediate steps to delete such data and close the associated account. If you believe that arenapl may have inadvertently collected data from a minor, please contact our support team immediately.
arenapl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. Where changes are material, arenapl will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is indicated at the top of this Privacy Policy. Your continued use of the arenapl Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or arenapl's data practices, please contact our dedicated data protection team. We are available 24 hours a day, 7 days a week, including Philippine public holidays.
arenapl Data Protection Team
Email: [email protected]
General Support: [email protected]
Response Time: Within 30 days of receipt of a valid request, as required by applicable Philippine data protection law.
For responsible gaming support, please visit our Responsible Gaming page.
Now that you know how arenapl protects your privacy, join hundreds of thousands of Filipino players who trust us with their gaming experience. Register in minutes, deposit via GCash or PayMaya, and play with confidence. Must be 21 or older to register.
Your data is encrypted and protected. Must be 21+ to register and play.